bj9 Privacy Policy Your Information Is Protected

Last Updated: January 2026

This privacy policy applies to all users of the bj9 platform. By using our website, you agree to the terms of this policy. For any questions, contact us at [email protected].

bj9 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") explains how bj9 collects, stores, processes, and discloses personal information. The terms "we", "our", and "bj9" in this policy refer to the bj9 platform and the entity that operates its services.

By registering on our platform or using our services, you agree to the terms of this privacy policy. We may update this policy from time to time, and you will be duly notified of any significant changes.

1. Information We Collect

We collect various types of information to ensure a seamless experience on the bj9 platform and to meet our legal obligations. Below is a detailed description of the information collected:

Registration Information

Full name and date of birth
Email address
Residential address
National ID or passport number (for identity verification)
Username and password

Financial Information

bKash, Nagad, Rocket, or Upay account details
Transaction history
Deposit and withdrawal records
Source of funds declaration (where required)

Usage Information

Login times and session data
Betting and gaming history
Preferred game categories
Balance and bonus usage data
Customer support communication records

Technical Information

IP address and geographic location
Device type and operating system
Browser type and version
Cookies and similar tracking technologies
Referral source (how you found our site)

2. Purpose of Use

bj9 uses collected information only for the following legitimate purposes. We never sell your information to third parties or use it for unnecessary purposes.

Account Management and Verification

We use your personal information to register your account, verify your identity (KYC), confirm your age, and maintain account security. Complying with the 21+ age restriction is our legal responsibility.

Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to prevent fraud, and to comply with anti-money laundering (AML) regulations.

Customer Service Improvement

Our 24/7 live chat support team uses your account information and previous communication records to resolve your issues quickly.

Service Improvement and Analytics

Usage data is used in aggregate form through confidential analytics methods to improve the user experience, add new games and features, and evaluate platform performance.

Promotional Communications

With your consent, we may inform you by email about bonus offers, promotions, and updates. You have the right to opt out of these communications at any time.

Legal and Regulatory Compliance

Information is stored and processed as necessary to comply with applicable laws, investor protection regulations, and responsible gaming policies.

3. Information Sharing and Disclosure

bj9 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the specific circumstances listed below:

Service Providers

Limited information may be shared with trusted third parties for activities such as payment processing, IT services, and fraud detection. These parties are bound to follow our guidelines and privacy standards.

Legal Authorities

Necessary information may be shared with authorities in cases of legal obligations, court orders, requests from government regulatory bodies, or fraud investigations.

Business Successors

In the event of a merger, acquisition, or asset sale, user information may be transferred to the successor entity. You will be notified in advance in such cases.

4. Data Security Measures

bj9 applies industry-standard security measures to protect your information. Our security framework includes the following elements:

        SSL Encryption: Our entire platform is protected by 256-bit SSL/TLS encryption, which encrypts all data transferred between your browser and our servers.
      

Encrypted Storage

Sensitive information is stored in encrypted form and can only be accessed by authorized personnel.

Firewall Protection

Advanced firewalls and intrusion detection systems prevent unauthorized access.

Two-Factor Authentication

Two-factor authentication (2FA) is available to protect your account.

Continuous Monitoring

Our systems are monitored 24/7 to detect suspicious activity.

Even so, no data transmission over the internet can be guaranteed to be completely secure. You are therefore advised to keep your password confidential, avoid logging in on public Wi-Fi networks, and contact us immediately if you notice any suspicious activity.

5. Data Retention Period

bj9 retains your personal information for as long as it is needed for the purpose it was collected, or as required by legal obligations. The data retention policy is as follows:

Active Account Information

All necessary information is retained while your account remains active. Even after a request to close your account, certain information may be kept for a set period due to legal requirements.

Financial Transaction Records

In accordance with financial regulations and anti-money laundering laws, financial transaction records are retained for an extended period to meet legal obligations.

Communication History

Records of communications with customer service are retained for a set period for the purpose of improving service quality and resolving disputes.

Cookies and Technical Information

Technical information related to cookies and sessions is retained for a relatively short period, and you have the right to delete cookies from your browser settings.

6. Cookie Policy

Cookies and similar technologies are used on the bj9 website. Cookies are small text files stored on your device that help our website remember your preferences and improve its services.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, keep security features active, and save language preferences.

Performance Cookies

Used to evaluate website performance and improve the user experience. These cookies collect anonymous usage statistics.

Functional Cookies

Used to provide personalized experiences based on your preferences such as language settings and display preferences.

You can control cookies by changing your browser settings. However, please note that disabling cookies may affect some functionality of the website.

7. Your Rights

As a bj9 user, you have a number of important rights regarding your personal information. We hold these rights in the highest regard:

Right to Access

You may request a copy of your personal information held by us at any time.

Right to Rectification

If any of your personal information is incorrect, you may request that it be corrected.

Right to Erasure

In certain circumstances you may request that your personal information be deleted, though this may not be possible if there are legal obligations.

Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications.

Right to Data Portability

You may request that the information you have provided be given to you in a common, machine-readable format.

Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, send an email to [email protected] or contact our 24/7 live chat support. We will respond to your request within a reasonable time.

8. Protection of Minors

bj9 strictly follows a 21+ age policy. Our services are for individuals aged 21 or older only. We do not knowingly collect information from any minor.

An age verification process is followed at the time of registration. If we believe a user is under 21, we will immediately suspend that account and take steps to delete the information collected. If a parent or guardian suspects that their minor child's information has been found on our platform, please contact [email protected].

9. Third-Party Links and Services

Our platform uses necessary third-party services such as payment gateways (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.). These third parties have their own privacy policies.

bj9 is not responsible for the privacy practices of these third parties. We recommend that you read their own privacy policies. We only work with reliable and reputable partners and maintain contractual terms with them to protect our users' information.

10. Responsible Gaming and Data Protection

To ensure responsible gaming in Bangladesh, bj9 analyzes data about your gaming behavior. This allows us to identify unusual betting patterns and recognize signs of problem gambling.

Information collected for this purpose is used solely for your protection. We help you set gaming limits and, where necessary, provide options for self-exclusion or permanent exclusion. To learn more about responsible gaming, visit our Responsible Gaming page.

11. Policy Updates

bj9 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

With each update, the "Last Updated" date at the top of the page will be changed. Continued use of the platform after a policy change will be considered as your agreement to the terms of the new policy. You are therefore advised to visit this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will respond to your request as soon as possible.

Email Support

For privacy-related requests or questions:
[email protected]

Live Chat

Use our 24/7 live chat support for instant assistance. Our team is always ready to help you in Bengali.

        
        Note: To process data protection requests, we may need to verify your identity. This is a necessary step to ensure the security of your information.
      